1. Introduction to Privacy Policy
LinkArise ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding data collection, usage, and protection across all our CRM software solutions.
SEO Purpose: This policy establishes brand trust and legal clarity for all users of LinkArise CRM products. We adhere to global data protection standards including GDPR principles and India's Information Technology Act, 2000.
By using any LinkArise CRM software, you acknowledge that you have read and understood this Privacy Policy. Our commitment extends across all products including Telecalling CRM, Task Management CRM, Overseas Education CRM, Field Service CRM, and Sales CRM.
2. Scope of This Privacy Policy
This policy applies to all individuals and entities interacting with LinkArise CRM software:
Website Visitors
Individuals browsing linkarise.com
Free Trial Users
Users exploring our CRM software
Paying Customers
Organizations using our CRM solutions
Mobile App Users
Users accessing CRM via mobile applications
3. Types of CRM Products Covered
This Privacy Policy applies to all LinkArise CRM software solutions. Data practices may vary by CRM module:
Telecalling CRM
Intelligent telecalling software with call recording capabilities and lead management
Task Management CRM
Team collaboration and project management software with productivity tracking
Overseas Education CRM
Student visa case management with document tracking and application monitoring
Field Service CRM
Field technician management with location tracking and service scheduling
Sales CRM
Complete sales pipeline management with lead tracking and deal management
Venue Booking CRM
All-in-one venue management platform for banquet halls, wedding venues & event planners in India.
Inventory Management CRM
Unify stock control, sales, purchases, and supplier management in a single enterprise platform.
Real Estate CRM
Manage property leads, site visits, and agent performance in one intelligent platform.
4. Information We Collect (General)
We collect various types of information to provide and improve our CRM software services:
Personal Identification Information
- Full name and contact details
- Email address and phone number
- Company/organization name
- Job title and role
Technical & Usage Information
- IP address and browser data
- Device information and operating system
- Login credentials (encrypted)
- Usage patterns and feature preferences
Financial Information
- Payment information (encrypted)
- Billing address and tax details
- Subscription history
- Invoice and payment records
Business Data
- Customer/contact databases
- Business communication records
- Sales and service history
- Custom field data specific to your business
5. Telecalling CRM – Data Collection & Usage
Our Telecalling CRM collects specific data to optimize call center operations:
Key Assurance:
All call recordings are encrypted, access is strictly role-based, and we never sell data to third parties.
Data Collected:
- Call Logs: Date, time, duration, and phone numbers
- Call Recordings: Audio recordings (when enabled by organization policy)
- Agent Performance: Call metrics, conversion rates, handling times
- Lead Information: Contact details, lead source, interaction history
- Call Dispositions: Outcome categorization and notes
Usage Purpose:
- Optimize call center operations and routing
- Quality assurance and training purposes
- Performance analytics and reporting
- Lead nurturing and follow-up automation
- Compliance with telemarketing regulations
6. Task Management CRM – Data Handling
Our Task Management CRM handles project and task-related data:
Data Isolation:
Each organization's data is completely isolated. Data is used internally only for service improvement.
Data Collected:
- Task Details: Titles, descriptions, deadlines, priorities
- Project Information: Milestones, dependencies, timelines
- Team Collaboration: Comments, file attachments, mentions
- Time Tracking: Hours logged, time estimates vs. actual
- Progress Analytics: Completion rates, bottlenecks, productivity metrics
Security Measures:
- Role-based access controls for task visibility
- End-to-end encryption for file attachments
- Audit logs for all task modifications
- Regular security vulnerability assessments
- Data backup with 99.9% uptime guarantee
7. Overseas Education CRM – Student Data Protection
We treat student data with the highest level of confidentiality in our Overseas Education CRM:
Confidential Handling:
Limited staff access. No sharing with universities without explicit consent. Special protection for minor students.
Student Data Collected:
- Personal Information: Full name, date of birth, contact details
- Academic Records: Transcripts, certificates, test scores
- Application Materials: SOPs, recommendation letters, portfolios
- Visa Documentation: Passport details, financial documents, sponsorship letters
- Communication Logs: Counselor-student interactions, university correspondence
Protection Measures:
- End-to-end encryption for all student documents
- Two-factor authentication for counselor access
- Regular data protection training for staff
- Data minimization - only essential data collected
- Secure document sharing with expiration links
8. Field Service CRM – Location & Device Data
Our Field Service CRM may collect location and device information for service optimization:
Location Tracking:
Completely optional feature. Used only for route optimization and service scheduling. Customers can disable anytime.
Data Collected:
- Location Data: GPS coordinates for field technicians (optional)
- Device Information: Mobile device type, OS version, battery status
- Service History: Job details, customer feedback, resolution notes
- Customer Information: Service addresses, contact preferences
- Inventory Data: Parts used, stock levels, equipment details
Usage Purpose:
- Route optimization for field technicians
- Real-time job status updates
- Predictive maintenance scheduling
- Customer satisfaction tracking
- Service performance analytics
9. Sales CRM – Lead & Customer Data Usage
Our Sales CRM manages sales pipeline data with strict privacy controls:
Data Ownership:
Customers retain full ownership of their lead and customer data. No marketing use without explicit permission.
Sales Data Collected:
- Lead Information: Contact details, lead source, qualification status
- Deal Pipeline: Opportunity value, stage, probability, close dates
- Communication Logs: Email exchanges, call summaries, meeting notes
- Activity Tracking: Touchpoints, follow-ups, engagement metrics
- Customer Information: Purchase history, preferences, support tickets
Privacy Controls:
- Granular permission settings for team members
- Data export capabilities in multiple formats
- Automated data anonymization for testing environments
- Compliance with sales regulations and anti-spam laws
- Regular privacy impact assessments
10.Venue Booking CRM – Event, Client & Booking Data Usage
Our Venue Booking CRM manages event, venue, and client data with specialized security controls designed for the events and hospitality industry across India:
Data Security Commitment:
All booking, client, and venue data is encrypted end-to-end with AES-256 encryption. We never share sensitive event or client information with third parties without explicit business need and customer consent.
Event & Venue Data Collected:
- Venue Information: Capacity, amenities, pricing, availability status, location details
- Booking Data: Event dates, time slots, event type, guest counts, package selections
- Client Information: Contact details, event requirements, preferences, budget constraints
- Vendor Management: Caterer, decorator, DJ, photographer details and coordination records
- Payment Records: Advance payments, balances, due dates, payment methods, GST invoices
- Communication History: WhatsApp chats, email exchanges, call logs, site visit notes India
- Event Documentation: Contracts, agreements, menus, floor plans, special requests
Security & Privacy Controls:
- AES-256 encryption for all booking and client data (SSL/TLS 1.3)
- Role-based access control with venue-specific permissions for staff
- Two-factor authentication for all account logins
- Automated daily backups with 30-day retention period
- Complete audit trails for all booking modifications and client interactions
- GDPR compliance with Indian data protection standards
- Regular security audits and vulnerability assessments
- Data anonymization for training and development purposes
Venue & Event Industry Specific Features:
Seasonal Booking Management
Special handling for Indian wedding seasons and festival periods with compliance to seasonal demand patterns and pricing regulations India.
WhatsApp Business Integration
Secure WhatsApp Business API integration for booking confirmations, reminders, and client communications with encrypted message storage and consent management.
Data Retention & Export
Venue booking data is retained according to your business cycle requirements with configurable retention policies. Full booking history and client data can be exported in multiple formats (CSV, Excel, PDF) for compliance reporting, business analysis, and continuity planning.
11. Inventory Management CRM – Stock, Sales & Supplier Data Usage
Our Inventory Management CRM manages operational data with enterprise-grade security and compliance controls:
Data Security Commitment:
All inventory, sales, and supplier data is encrypted end-to-end with AES-256 encryption. We never share operational data with third parties without explicit business need and customer consent.
Inventory & Operational Data Collected:
- Product Information: SKUs, descriptions, variants, bundles, custom attributes
- Stock Data: Real-time inventory levels across all warehouses and locations
- Sales & Purchase Data: Transaction history, pricing, discounts, payment terms
- Supplier Information: Vendor details, performance metrics, payment history
- Logistics Data: Shipping details, tracking information, delivery status
- Tax & Compliance Data: GST/HSN codes, e-invoice details, compliance records India
- Warehouse Operations: Location data, barcode scans, pick/pack workflows
Security & Privacy Controls:
- AES-256 encryption for data at rest and in transit (SSL/TLS 1.3)
- Granular role-based access control (RBAC) with location-specific permissions
- Two-factor authentication and single sign-on (SSO) support
- Automated daily backups with point-in-time recovery capabilities
- Complete audit trails for all inventory movements and transactions
- GDPR compliance, ISO 27001 certified, SOC 2 Type II audited
- Regular third-party security audits and penetration testing
- Data anonymization for test environments and analytics
Data Processing & Compliance Features:
GST Compliance Handling
All GST calculations, e-invoicing, and tax reporting comply with Indian regulations. Data is processed locally with regional compliance checks and validation.
Multi-Location Data Synchronization
Real-time sync across warehouses maintains data consistency while preserving location-specific privacy controls and access restrictions.
Data Retention & Export
Inventory data is retained as per your business requirements with configurable retention policies. Full data export capabilities are available in multiple formats (CSV, Excel, JSON) for compliance and business continuity.
12. Real Estate CRM – Property, Client & Sales Data Usage
Our Real Estate CRM manages property sales data with enterprise-grade security and specialized compliance controls for the real estate industry:
Data Security Commitment:
All property, client, and sales data is encrypted end-to-end with AES-256 encryption. We never share sensitive property or client information with third parties without explicit business need and customer consent.
Real Estate & Sales Data Collected:
- Property Information: Listing details, specifications, prices, availability status
- Lead & Client Data: Contact details, preferences, budget, timeline requirements
- Site Visit Information: Visit schedules, agent assignments, feedback, follow-up status
- Sales Pipeline Data: Deal stages, probability scores, negotiation history, closure dates
- Communication Records: WhatsApp chats, call logs, email exchanges, meeting notes
- Agent Performance Data: Activity metrics, conversion rates, revenue generated India
- Documentation: Property papers, agreements, booking forms, payment receipts
Security & Privacy Controls:
- AES-256 encryption for all client and property data (SSL/TLS 1.3)
- Granular role-based access control (RBAC) with project-specific permissions
- Two-factor authentication and single sign-on (SSO) support
- Automated daily backups with point-in-time recovery capabilities
- Complete audit trails for all client interactions and property viewings
- GDPR compliance, ISO 27001 certified, SOC 2 Type II audited
- Regular third-party security audits and penetration testing
- Data anonymization for test environments and training purposes
Real Estate Specific Compliance Features:
RERA Compliance Support
Built-in features to maintain RERA compliance records, project registration details, and mandatory disclosures for Indian real estate regulations India.
WhatsApp Integration Security
Secure WhatsApp Business API integration with encrypted message storage, consent management, and compliance with communication regulations.
Data Retention & Export
Real estate data is retained according to your business needs with configurable retention policies. Full data export capabilities are available in multiple formats (CSV, Excel, PDF) for compliance, reporting, and business continuity planning.
13. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your CRM experience:
Essential Cookies
Required for CRM functionality, login sessions, and security
Analytics Cookies
Help us understand usage patterns and improve software
Preference Cookies
Remember your settings and preferences across sessions
Managing Cookies:
You can control cookie settings through your browser preferences. However, disabling essential cookies may impact CRM functionality. Our cookie consent banner allows granular control over non-essential cookies.
14. How We Use Collected Information
We use collected information for specific, legitimate purposes:
CRM Functionality
Providing core CRM features, customization, and integration capabilities
Customer Support
Responding to queries, troubleshooting, and providing technical assistance
Product Improvement
Enhancing features, fixing bugs, and developing new functionality
Legal Compliance
Meeting regulatory requirements and responding to legal requests
15. Data Storage & Security Measures
We implement enterprise-grade security measures to protect your data:
SSL Encryption
256-bit SSL encryption for data in transit and at rest
Secure Servers
Enterprise-grade servers with 24/7 monitoring and DDoS protection
Access Control
Role-based access, two-factor authentication, and IP whitelisting
Regular Audits
Quarterly security audits and penetration testing
Automated Backups
Daily encrypted backups with 30-day retention
Staff Training
Regular data protection training for all employees
16. Data Sharing & Third-Party Integrations
We only share data with third parties for specific, necessary purposes:
Third-Party Services:
- Payment Gateways: Razorpay, PayPal for secure payment processing
- Cloud Hosting: AWS, Google Cloud for reliable infrastructure
- Communication: Twilio, SendGrid for SMS and email delivery
- Analytics: Google Analytics for usage insights (anonymized)
- Support: Zendesk for customer service management
Data Protection Measures:
- Data Processing Agreements with all third parties
- Regular vendor security assessments
- Data minimization principles applied
- Transparent disclosure of all integrations
- No unauthorized data sharing or selling
17. Data Retention Policy
We retain data only as long as necessary for legitimate business purposes:
Active Accounts
Data retained for duration of active subscription plus 90 days grace period
Account Deletion
Complete data deletion within 30 days of account termination request
Backup Retention
Encrypted backups retained for 30 days for disaster recovery
Legal Requirements
Certain data retained longer when required by law or regulation
18. User Rights & Data Control
You have comprehensive rights over your personal data:
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Update or correct inaccurate personal information
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your personal data
Right to Restrict
Restrict processing of your personal data
GDPR & Global Compliance:
LinkArise CRM software is GDPR-ready and complies with India's Information Technology Act, 2000. We support data subject rights regardless of location.
19. Children's Data Protection
We take special care with children's data:
Age Restriction
Our CRM software is not intended for children under 18 years of age
Student Data Exception
Overseas Education CRM may process student data with parental consent
For Overseas Education CRM users handling minor student data:
- Parental consent required for students under 18
- Special encryption protocols for minor data
- Limited access to authorized counselors only
- Regular audits of minor data handling practices
20. International Data Transfers
We ensure secure international data transfers:
Cloud Hosting
Primary data storage in secure Indian data centers with backup in compliant international locations
Legal Compliance
Adherence to data protection laws in all jurisdictions where we operate
For European users: We comply with GDPR requirements for international data transfers, including Standard Contractual Clauses where applicable.
21. Policy Updates & Changes
We may update this Privacy Policy periodically:
Notification Process
Email notification 30 days before significant changes take effect
Last Updated
Current version effective from March 1, 2024
We encourage you to review this policy periodically. Continued use of LinkArise CRM software after changes constitutes acceptance of the updated policy.
23. Acceptance of Privacy Policy
Consent Acknowledgment:
By accessing or using LinkArise CRM software, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Implied Consent
Use of our website or CRM software implies acceptance of this policy
Non-Acceptance
If you do not agree, please discontinue use of our software
Final Note
This Privacy Policy is part of our Terms of Service. We reserve the right to modify this policy at any time. Your continued use of LinkArise CRM software constitutes acceptance of any changes.